(‘Website’) is provided by The Health Collection (‘we’/’us’/’our’). In this doing so, we may be in a position to receive and process personal information relating to you as provided by you.

As the controller of this information, we are providing this Privacy Notice (‘Notice’) to explain our approach to and care of your personal information. We intend only to process personal information fairly and transparently as required by data protection law including the Data Protection Act 2018.

You may browse parts of this Website without providing any personal information and without accepting cookies. In these cases it is unlikely we will collect and process any information relating to you.

When you query a service or product from us or decide to take a new service or product from us we may wish to provide you with further information about similar services or products by email or other written electronic communication. In these cases we will always give you the opportunity to accept or refuse to receive such further information and you retain the right to change your mind at any time.

We will only collect personal information relating to you if one of the following conditions have been met:

  1. You have purchased a service or product from us
  2. You have consented to the collection of such information
  3. The processing of such information is necessary to carry out an action you have requested of us
  4. The processing of said information is necessary to comply with the law.

Information we may collect from you:

  • First name and surname
  • Telephone number
  • Email address
  • Billing/Shipping address
  • Account details, including password (encrypted), to track deliveries and queries.

At the time of collecting personal information relating to you, by whichever method used, we will endeavour to alert and inform you about our purposes and legal basis for processing that information. You may choose to refuse the provision of some or all such information without the need to provide a reason.

The use of your personal information: We will only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance, such actions will always be stated to you before said action is taken. When required for fraud prevention or when required by law, we will record any false or inaccurate information provided.

We will never disclose your personal information to any third party except in accordance with this Notice, and in the following circumstances:

  1. The processing the data on our behalf by a data processor (where we will be the data controller) and in accordance with contract and GDPR
  2. In the case that you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information
  3. In connection with any transaction which we enter into with you
  4. If you have provided false or inaccurate information to us and we suspect fraud, therefore we will record this and may share said information with other people and organisations for the purpose of fraud detection and prevention
  5. We may need to transmit payment and delivery information provided by you during the Website order/checkout process for the purpose of obtaining authorisation from your bank for payment.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are within your right to refuse provision of proof of identity upon which such information shall remain undisclosed. For your personal information security it is important for you to protect against any unauthorised access to your password and to your computer /laptop /tablet /phone /other device. We recommend that you ensure you sign off when you finish using a shared computer.

Information Sharing Via Internet: If you communicate with us using the internet we may email you about your order and will not use information provided to contact you in any other instance.

Please always be aware that communications via internet, (emails, webmails, whatsapp, etc.) are not secure unless they have been encrypted. In some cases your communications may go through several countries/jurisdictions before they are delivered to us, this is a common feature of internet service. We cannot control or accept responsibility for any unauthorised use or access or loss of said personal information that is beyond our control. We exclude all liability for loss that you may incur when interacting with this, or any, third party advertising or in your use of these third party websites unless you have consented in accordance with this privacy notice.

Further information: If you would like any more information or you have any comments in connection with this Notice, please email us at [email protected] and we shall be happy to assist in your query. Please note that we may have to amend this Notice on any occasion and will publish the amended version to Website at the earliest opportunity.

It is your responsibility to check Website regularly to determine whether this Notice has changed. If you would like a copy of this notice please make your request by email at [email protected] and state whether you wish for an emailed copy or a hard copy sent to a delivery address specified by you. If you would like access to the personal information we hold about you, please email us your request at [email protected] and state whether you wish for an emailed copy or a hard copy sent to a delivery address specified by you. We will not deliver such information to a third party.

We endeavour to keep any personal information we hold about you accurate and up to date. If you inform us that we are holding any inaccurate or incomplete personal information about you we will promptly amend, complete or delete it accordingly. Please email us at [email protected] to update your personal information.

You have the right to complain to the Data Protection Commissioner if we fail to do this. You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it is no longer necessary. You can also restrict, amend or object to our processing of your personal information in certain circumstances by emailing us at [email protected]. We will inform you if there is a breach, or a likely breach, of your data protection rights as detailed above.

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